Cogs
Role: Consultant UX Designer
Platform to create, connect and manage immersive productions such as escape rooms and immersive theater shows.
I focused on improving the initial user experience for this feature-rich application, integrating existing help resources and developing new onboarding solutions to help users navigate the complex interface.
Achievements
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Increased user satisfaction and reduced common support queries by 30% through integrated help system
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Developed embedded demo projects and contextual tooltips, significantly improving new user orientation
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Identified and implemented "quick wins" to enhance usability of their MVP product
Design Process
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Conducted UI audit based on recurring customer questions to identify critical pain points
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Explored multiple integration paths for help resources previously isolated on external website
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Designed progressive tooltips and guided flows while suggesting broader UI improvements
What I Learned
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Complex creative tools require layered onboarding approaches to accommodate different learning styles
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Contextual help at the point of need dramatically improves user adoption and reduces support burden
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Strategic integration of existing resources can deliver significant improvements without complete redesign
